Suppliers quality policy

In order to achieve complete customer satisfaction, Schneider Electric’s quality targets are to deliver best in class quality and highest level of service in our industry. Our customers decide our future by awarding us new projects and businesses, and by putting their confidence in us. To meet these objectives, Schneider Electric and its suppliers are jointly involved in a continuous improvement process.
Schneider Electric emphasizes the high level of performance it expects from its supplier network i.e. :

• Suppliers shall ensure quality and service level as per Schneider Electric requirements and under Schneider Electric Supplier Quality Management (SSQM) process, aiming at selecting and approving suppliers, qualifying parts / products and monitoring supplier performance. Suppliers shall inform Schneider Electric if any requirements seem unclear or contradictory.
  
• Suppliers (including sub-contractors) should not make any changes to part designs, materials, manufacturing processes, manufacturing locations or logistic flows without prior Schneider Electric approval.
  
• Suppliers shall monitor their processes and product quality performance and shall demonstrate continuous improvement with effective tracking methods.
  
• Suppliers must provide maximum responsiveness and professionalism on the analysis and resolution of quality issues.
  
• Suppliers shall have full responsibility for their parts, including the financial cost of all non-conforming materials/products and their impact.

What we expect from our suppliers is not different to what our customers expect. To achieve mutual growth, we will focus on suppliers who are committed to optimum performance in terms of product quality, on-time delivery and cost, as well as to achieving year-over-year continuous improvement in each of these areas.