Schneider Electric Global web site
Schneider Electric SE
Financial Communication Contact
Phone: +33 (0)1 41 39 32 51
Phone: +33 (0)1 41 29 70 76
International Customer Lounge (ICL) showroom
Schneider Electric Data Privacy statement
1. Schneider Electric commits to protect your personal information
Schneider Electric is committed to protect your privacy and your personal information. We encourage you to read this privacy statement.
2. To whom this Privacy statement applies
3. How we process your personal information?
Schneider Electric respects the privacy rights and interests of each individual, employee, candidate or customer. Schneider Electric subsidiaries will observe the following principles when processing your personal information:
1. Processing your personal information fairly and lawfully.
2. Collecting your personal information for specified, legitimate purposes and not processing further in ways incompatible with those purposes.
3. Collecting your personal information which is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the data and the risks associated with the intended uses.
4. Maintaining your personal information accurate, and where necessary, kept up-to-date. We will take reasonable steps to rectify or delete Data that is inaccurate or incomplete.
5. Keeping your personal information only as long as it is necessary for the purposes for which it was collected and processed.
6. Processing your personal information in accordance with the individual’s legal rights.
7. Taking appropriate technical, physical, and organizational measures to prevent unauthorized access, unlawful processing, and unauthorized or accidental loss, destruction, or damage to personal information.
8. Processing your personal information based on the following legal basis:
All Schneider Electric entities ensure that these principles are observed.
4. Why we collect your personal information?
Our primary goals in collecting information are to provide our customers and other users with superior service and a smooth, efficient and personalised experience while using the sites. For example, if you purchase products or request information on the sites, we use your personal information to fill your order or provide the requested information.
5. What information is collected?
Schneider Electric collects and uses your personal information to better serve you and personalise your experience and interaction with Schneider Electric. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where applicable.
This privacy statement does not cover personal information rendered anonymous or where pseudonyms are used. Data is rendered anonymous if individual persons are no longer identifiable or are identifiable only with a disproportionately large expense in time, cost, or labour. The use of pseudonyms involves the replacement of names or other identifiers with substitutes, so that identification of individual persons is either impossible or at least rendered considerably more difficult. If data rendered anonymous becomes no longer anonymous (i.e., individual persons are again identifiable), or if pseudonyms are used and the pseudonyms allow identification of individual persons, then this privacy statement will again apply.
It is always up to you whether to disclose personal information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.
How We Use Your Information
We gather and use information in a number of ways, including the following:
Ordering: We collect Personal Information when you purchase products and services. We collect this information to deliver your order, to obtain payment, and to communicate with you about the status of your order.
Technical support: We may collect certain information when you request technical support for Schneider Electric products. This information is necessary to identify your systems, understand the configuration of the products, diagnose your questions, and provide solutions.
Online surveys and polling: We collect Personal Information from customers who volunteer to complete surveys or participate in polls. We use this information to improve our products and services.
Promotional activities: We collect Personal Information from you when you enter a promotional program or activity. We use this information to administer the program or activity, to send you promotional e-mails, notify winners, and make the winners' list publicly available pursuant to applicable regulations and laws.
Newsletters and promotional e-mails: We collect Personal Information when you ask to receive newsletters, promotional e-mails, and other information. We use this information to provide you the information you request.
Contact information: If you contact us, we keep a record of your correspondence or comments, including Personal Information, in a file specific to you. We use this information to help us provide you better service in the event you contact us again.
We may keep your information for a reasonable period for the purposes set out above.
We (including our group companies) and carefully selected third parties may use the information we collect to inform you, by letter, fax, phone, SMS and email about promotions, news and new products that we think may be of interest to you. By providing us with your information you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us please indicate this where requested on the registration or request form.
6. What we do with your personal data
If you do provide personal information to us, either directly or through a reseller or other business partner, we will:
• not sell or rent it to a third party without your permission — although unless you opt–in , we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
7. Your consent
By providing us with your personal information and using the sites, you consent to our processing your personal data and sensitive personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the EU, if necessary for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure that your information is protected. If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.
A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned.
If you want to delete any cookies that are already on your computer or to stop cookies being accepted in future you should refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. More information is available at www.AboutCookies.org.
In order to provide our visitors with a better service, we measure the number of page views, the number of visits, the different actions performed by visitors on our site, the geo-location of our visitors and the number of times visitors return to our site. For this purpose, we use two web analytics software tools: Analyzer and Google Analytics as well as the marketo Munchkin Cookie.
Analyzer information (AT Internet - http://www.atinternet.com)
All of the results which are obtained are then compiled, and are completely anonymous. The results provide information on the navigation and behaviour of Internet users on the websites of AT Internet customers, information such as: the number of visitors, the number of visits, the number of page viewed and other information that is necessary for the effective measurement of Internet user interests. With these results it is then possible to improve the ergonomics and content of such websites.
Please visit http://www.atinternet.com/en/company/data-protection/ in order to check your access rights, right to reply and right to remove data.
This website uses as well Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
What does Munchkin Capture?
If you prefer that we do not place this cookie on your web browser you may opt out by clicking on the “opt-out” button below.
9. How we protect your information
Schneider Electric and its subsidiaries are committed to taking appropriate technical, physical, and organizational measures to protect its Employees and Customers Personal Data against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction.
We offer the use of a secure server to enable you to place orders or access your account information. This encrypts your information before it is sent to us. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Our Third Party Access Policy defines the rules regarding the access types to be granted to the third parties, according to their needs and the security level to be ensured. This policy is applicable to all third parties requiring access to systems, applications, network devices and services and aims at limiting the risks of unauthorized access to Schneider Electric Information systems by ensuring limited accesses to the specific needs.
10. Links to third-party websites
11. Your rights to access
As data subjects you may inquire as to the nature of the Personal Data stored or processed about you by any Schneider Electric entity. You will be provided access to your personal data regardless of the location of the data processing and storage.
12. Change in this privacy statement
Schneider Electric reserves the right to modify this privacy statement as needed, for example, to comply with changes in laws, regulations, Schneider Electric practices and procedures, or requirements imposed by data protection authorities.
In this case, Schneider Electric will inform Schneider Electric candidates, Customers and other persons of any material changes in this privacy statement. Schneider Electric will post all changes on relevant internal and external websites.
Last update: 13 May 2013