Customer Care Centre: We care!
Customer Care Centre: a real driver for satisfying our customers
Dedicated and available, the Customer Care Centre (CCC) provides a single point of contact for all customer enquiries, developing close relationships with customers.
Strong knowledge management and dedicated training programmes allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customer satisfaction.
The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!
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